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Vietsky Trading and Travel Services Joint Stock Company or short name is Vietsky Travel., JSC (Vietsky Travel) is a licensed travel agency and tour operator. We provide travel services and tailor made holidays for both individuals and groups with the International Tour Operator License No: 01-631/2013-TCDL-GPLHQT a. References to ‘We’ are references to Vietsky Travel. Reading these booking conditions forms part of your contract with Vietsky Travel. b. In these conditions any reference to ‘You’ means all persons named on the booking including any added or substituted at a later date. Making a booking online, or signing our booking form, making a reservation over the phone or by email, you are deemed to have read and accepted our booking conditions, and are accepting the terms of these conditions on behalf of all persons in the party. Please read these booking conditions carefully. SPECIFIC TRAVEL TERMS AND CONDITIONS 1. Booking Acknowledgement Acknowledgement of your booking request will be sent via e-mail or telephone call within 48 hours of your request being received. Please ensure you check your e-mail regularly. Payment must be received within 72 hours of booking confirmation unless otherwise agreed by us the agent. Failure to pay for tickets within this time results in automatic cancellation of the booking. We accept no responsibility for loss incurred due to automatic cancellation or failure of e-mail delivery. 2. Tours & Vouchers Vietsky Travel will issue the detailed tour program, inclusion and exclusion of the trip and voucher after the booked trip is confirmed and payment is completed. One copy of the confirmed tours and voucher shall be sent by email/fax to passenger. The original ones shall be sent upon arrival. We guarantee the accuracy between the copied and the original ones. You keep the right to reject the inappropriate ones. 3. Fares & Prices The prices on the website are quoted in the US dollar and for reference only. We will quote the price for your selected itinerary; subject to availability at the time you make your reservation. Once you have paid in deposit or full and received your travel documents and our confirmation, the price of your booking is fully guaranteed and will not be subject to any surcharge. 4. Deposit and Payment Deposit and payment can be settled by cash, telegraphic transfer (Bank wire), credit card authorization form a/ Deposit: Deposits are generally 200 USD/ person (or another advised number) and non-refundable is required at booking. b/ Payment: Payment is due 45 days in advance of the tour. If reservations are made less than 45 days prior to departure, payment in full is required at the time of booking. If final payments are not received on time, Vietsky Travel may cancel the reservation and invoke the cancellation fee. Except as otherwise agreed by Vietsky Travel, the payment shall be executed by cash, credit card and bank transfer. If clients want to pay by credit card, service charge/credit card handling / transaction fee shall be applied with percentage of 3% for Visa Card, MasterCard, JCB Card and American Express of total amount charged on the card holders. The Client must pay any bank charges levied by the sending bank relating to transfers to Vietsky Travel . For bookings made within 30 days of departure, we require full payment settled by telegraphic transfer or credit card settlement immediately to our bank account. Bank receipt must be sent us by email or fax in exchange with our final confirmation for your trip. 5. Booking amendment and cancellation charges a/ Amendment: If you wish to change your confirmed travel arrangements in any way, we will be happy to assist, subject to the following fees: – Domestic airfare: Minimum $20 per person plus airline fee – International airfare (Optional): Minimum $20 per person plus airline fee – Domestic land arrangement: Minimum $40 per person plus supplier fee – International land arrangement: Minimum $40 per person plus supplier fee Where documents and tickets have been issued, changes can only be made if airline and supplier conditions permit. Please note, most discounted international airfares do not allow changes to the original outbound date of departure, and most discounted domestic airfares and air tickets reservation for group do not allow changes to be made on the day of departure of any pre-booked flights. Accommodation and cruise booking cannot be changed or revised 48 consecutive working hours prior to departure dates. b/ Cancellation: You may cancel your travel arrangements with us at any time, subject to the following cancellation fees: – More than 60 days prior to trip departure: No charge. – 41 – 60 days before arrival: 40% charge – 31 – 40 days before arrival: 60% charge – 21 – 30 days before arrival: 80% charge – 10 – 20 days before arrival: 100% charge *** Note: The cancellation policy is subject to change prior without notice and it is varied with different bookings. We will inform you before you make the travel cancellation. 6. Refund of the unused services Please note that any request for refunds is subject to these terms and conditions; no refund can be made for unused services of less than 48 consecutive hours, for unused transportation, meals, tour guide, sightseeing tours where group activity are involved. 7. Changes and cancellation made by suppliers/ Vietsky Travel Regrettably, amendments may sometimes be necessary and errors occasionally occurred. We reserve the right to make changes or correct errors at any time both before and after our confirmation. Flight timings, aircraft types and routings are subject to change for operational reasons. If a change does occur to your itinerary, we will inform you as soon as it is reasonably possible. Vietsky Travel and our partners/ suppliers reserve the right to cancel your travel arrangements in case the minimum number of passengers required for a particular tour is not reached, the tour operator may cancel it. We will make every attempt to ensure that a comparable alternative is offered as soon as it is reasonably possible. 8. Travel Documentation Passport, Visa and Health requirements are the responsibility of all individual travelers. Passports are required for all travelers with at least six months validity. We will assist in providing information based on the information supplied by you in the booking form or booking engine. This information as well as other related information supplied by the agent and any links within the site are supplied in good faith; however should be treated as a guideline only. The final responsibility for ensuring documentation is correct is that of the individual traveler. The posting/couriering of travel documentation is the responsibility of you. The agent will not be held responsible for tickets lost by a third party, any charges associated with reissue and resending of documentation will be at your expense. It is recommended that all travelers obtain travel insurance against cancellation or amendment fees as well as providing sufficient medical cover. Baggage, accident, medical, trip cancellation/interruption insurance highly recommended to obtain before your departure. Passengers are required to have full travel insurance before departure. 9. Having complaints If you have a problem during your trip, it is a legal requirement that you bring it to the attention of the relevant suppliers (e.g. your hoteliers or airlines) as soon as possible. If you are unable to resolve the problem locally you must obtain written confirmation from the supplier of your complaint and follow this up by writing to us within 14 days of your return. Correspondence should be addressed to our office, including your booking reference and all other relevant details. If you fail to follow this procedure we cannot accept liability for any claim. We hope that any complaint can be settled amicably as soon as possible. Our staffs are empowered to deal with complaints on the spot, however where a complaint is not dealt with to the customer’s satisfaction, the board of our management can be involved at any time and arrange a suitable solution. 10. Liability We cannot accept responsibility for any travel service, rules and conditions that are incorrectly represented within this system. The data and services shown are provided in good faith and ‘as is’. We do not warrant the accuracy, completeness, or fitness for a particular purpose of any data or services provided and to the maximum extent permitted by any law disclaimer all implied warranties in connection with such data or services. In no event shall we be liable for any injury, loss, claim, damage or any incidental or consequential damages, including but not limited to lost profits or savings, arising out of or in any way connected with the use of any display within this site. We will always endeavor to ensure that any special requests you may make, e.g. Non smoking room, diet food, appointed tour guides and drivers…, are fulfilled however it is not always possible to guarantee such requests. If any part of your travel arrangement is not provided, a suitable solution will be discussed and acted upon. We accept responsibility for the acts and/or omissions of our employees however we accept no responsibility for: a) Your own acts or omissions b) Acts of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable c) Events which could not have been foreseen or avoided despite all due care. Our liability in all cases shall be limited to a maximum of twice the cost of your travel arrangements excluding insurance premiums and amendment fees. However our liability in respect of carriage by air, sea and rail and the provision of accommodation is limited in the manner provided by the relevant international conventions and conditions of carriage. It is a condition of the acceptance of liability above that you notify us of any claim in accordance with the conditions relating to complaints. 11. Responsibility & Disclosure Vietsky Travel with its outfitters, operators of the tour and/or suppliers of services act only as agents in regard to travel, whether by public transportation, cab or motor coach, and assume no liability for injury, damage, loss, accident, delay, war, insurrection, revolt or other civil uprising, military action, strikes or any Act of God occurring in either the country of origin, destination or through passage or for any reason whatsoever, or through the acts or default of any company or persons engaged in conveying the passengers or in carrying out arrangements of the tour. They cannot accept any responsibility for losses or additional expenses due to delay or changes in air schedules of other causes. All such losses or expenses will be the responsibility of the members of the tour. The right is reserved to make minor adjustments to the itinerary and the right is reserved to cancel any tour prior to departure. Vietsky Travel may not be held responsible for any loss or damage to luggage during the tour program. The acceptance of Vietsky Travel’s letter of confirmation, final documents, vouchers or tickets shall be deemed to be the consent to the above conditions. During your traveling certain risks and dangers may arise including but not limited to the hazards of travel by boat, train, automobile, aircraft or other means of conveyance, the forces of nature, and political unrest. Also be aware and clearly understand that Vietsky Travel will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. It is understood that Vietsky Travel will use all reasonable efforts to ensure that all adequate measures are taken to avoid such occurrences. By acceptance and payment of the Vietsky Travel’s tours you are a voluntary participant in these activities with the knowledge of the dangers involved and hereby agree to accept any risks. As Lawful consideration for the agreement with Vietsky Travel to participate in such trips and activities, you hereby agree that you will not make a claim against Vietsky Travel and its employees or agents for all claim actions and demands you may have for bodily injury, death or property damage arising from your participation in a tour. Acceptance of the tour contract will serve as the release of Liability and Assumption of Risk Agreement This agreement is binding on your heirs, legal representative and assigns. If any portion is unenforceable, the remaining portions shall remain in full force and effect. 12. Changes to these Terms and Conditions Vietsky Travel has the authority and the right to change at any time it sees fit to change or modify all or any part of these terms and conditions